Shipping policy

Shipping Policy

Last Updated: 09/10/2026

At Snuggleit, we aim to deliver your order as safely and efficiently as possible, so you can start enjoying your new colouring blankets and creative accessories.

We work with trusted courier services to deliver orders throughout South Africa.

Please review the information below regarding our shipping process, delivery timeframes and applicable charges.

Order Processing

Once your order has been placed and payment has been successfully received, our team will begin preparing it for dispatch.

Orders are typically processed within 1–3 business days, excluding weekends and South African public holidays.

Processing may take slightly longer during busy periods, promotional events or public holidays.

Please note that processing time is separate from the estimated delivery timeframe.

Shipping Costs and Free Delivery

Snuggleit offers FREE nationwide standard delivery on qualifying South African orders with a product subtotal of R1,500 or more, after discounts have been applied.

Orders below R1,500 will be subject to the applicable standard delivery fee displayed at checkout.

Free delivery covers our standard courier service to addresses within the courier's normal service areas.

Remote and Outlying Areas

Certain farms, rural locations, mines, plots, informal settlements or other remote and outlying destinations may fall outside the courier's standard delivery network.

The courier may charge an additional remote-area delivery surcharge for these addresses.

This surcharge is determined by the courier according to the delivery address and is not included in our free standard delivery offer.

If an additional surcharge applies, Snuggleit will contact the customer before dispatch.

The customer may choose to:

Pay the additional courier surcharge and continue with delivery; or
Cancel the order and receive a full refund.

No additional delivery charge will be collected without the customer's knowledge and agreement.

If we are unable to reach the customer, the order may be held until delivery arrangements have been confirmed.

Orders will not be dispatched to a remote or outlying address until any applicable surcharge has been accepted and paid.

Nothing in this section limits any cancellation or delivery rights available under applicable South African consumer law.

Delivery Timeframes

Once dispatched, standard delivery within South Africa typically takes 6–10 business days.

These delivery estimates are separate from the 1–3-business-day order processing period.

Delivery timeframes may vary depending on the customer's location, courier operations and circumstances beyond our reasonable control.

Remote and outlying areas may experience longer delivery times.

Please note: Business days exclude weekends and South African public holidays.

All delivery timeframes are estimates rather than unconditional guarantees. However, Snuggleit remains responsible for fulfilling orders in accordance with applicable South African consumer law.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this information to monitor your parcel's delivery progress.

If you do not receive tracking information within a few business days after your order has been dispatched, please check your spam or junk folder before contacting our support team.

Delivery Delays

While we strive to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

High order volumes.
Black Friday or other promotional periods.
Public holidays.
Severe weather conditions.
Courier delays or operational disruptions.
Industrial action.
Incorrect or incomplete delivery information.
Other unforeseen events.

If your order experiences a significant delay, please contact our support team so we can investigate.

We will work with the relevant courier service to resolve delivery issues as quickly as reasonably possible.

Nothing in this section excludes any cancellation, refund or other rights customers may have under applicable South African law.

Missing Deliveries

If your order has not arrived within 10 business days after dispatch, please contact our support team.

We will investigate the shipment with the courier and provide updates while the matter is being resolved.

If a parcel is confirmed lost in transit, Snuggleit will arrange the appropriate resolution in accordance with applicable South African consumer law.

Customers will not be required to bear the cost of replacing goods lost while they remain at Snuggleit's risk.

Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address and contact information entered at checkout are complete and accurate.

Please double-check:

Street address and house or unit number.
Complex or building name, where applicable.
Suburb and city.
Postal code.
Contact number.
Any relevant delivery instructions.

If incorrect or incomplete information supplied by the customer causes a failed delivery, redirection or return to sender, the customer may be responsible for reasonable additional courier costs required to resend the parcel.

We recommend contacting us as soon as possible if you notice an error.

We cannot guarantee that delivery information can be changed once an order has been dispatched.

Any additional charges will be communicated before further delivery arrangements are made.

Delivery Areas

Snuggleit currently delivers throughout South Africa, subject to courier availability and any applicable remote-area surcharge.

We deliver to supported residential and business addresses.

Deliveries to certain remote or outlying destinations may require additional arrangements.

We do not currently offer international shipping.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, appears to have been tampered with or contains damaged products, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate the matter, we may request photographs of:

The parcel.
The external packaging.
The internal packaging.
The affected products.
Any visible damage.

Please retain the original packaging where reasonably possible until the issue has been assessed.

Snuggleit will work with the courier to investigate and resolve the matter as quickly as reasonably possible.

The 48-hour reporting request does not remove or limit any statutory rights. Claims submitted after this period will still be assessed in accordance with applicable South African consumer legislation.

Where products are damaged during delivery or an incorrect product was supplied, Snuggleit will provide the appropriate remedy required by law.

Shipping & Returns

Shipping costs associated with product returns are governed by our Returns, Refunds & Limited Warranty Policy.

For eligible change-of-mind returns under the applicable statutory cooling-off provisions, the customer is responsible for the direct cost of returning the products.

Where products are defective, incorrect or otherwise subject to a statutory remedy requiring supplier-paid return shipping, Snuggleit will arrange or reimburse reasonable return shipping costs as required by applicable law.

Please contact us before returning any products so that our support team can provide the appropriate instructions.