Contact information

Contact Information

Last Updated: 09/10/2026

At Snuggleit, we're committed to providing friendly, reliable and professional customer service. Whether you have a question about your order, need help with your colouring blanket or fabric markers, or simply want to get in touch, we're always happy to help.

We want every Snuggleit customer to enjoy a smooth, stress-free shopping experience.

Email Support

For order enquiries, product assistance, returns or general questions, please contact our customer support team.

Email: snuggleitsupport@gmail.com

We aim to respond to all enquiries within 1–2 business days.

Social Media

You can also connect with Snuggleit through our official social media channels.

New colouring blanket designs and collections.
Creative inspiration and colouring ideas.
Product announcements and promotions.
Colouring tips and finished blanket creations.
Updates from the Snuggleit community.

If you contact us through social media regarding an existing order, please include your order number so we can assist you more efficiently.

For returns, refunds or warranty-related enquiries, we recommend contacting us directly via email to ensure your request is properly documented.

Customer Support Hours

Our customer support team is available during the following hours:

Monday – Friday
09:00 – 17:00 (SAST)

We are closed on weekends and South African public holidays.

Messages received outside our operating hours will be attended to as soon as possible during the next business day.

Order Assistance

If you're contacting us regarding an existing order, please include:

Your full name.
Your order number.
A brief description of your enquiry.
Photographs or videos where relevant to a product issue.

Providing this information allows our team to investigate and assist you as quickly as possible.

For delivery-related questions, please refer to our Shipping Policy for information about processing times, delivery estimates and order tracking.

For damaged, incorrect or defective products, please refer to our Returns, Refunds & Limited Warranty Policy.

Product Assistance

Need help with your Snuggleit colouring blanket or fabric markers?

Our support team can assist with general questions about:

Blanket designs and product specifications.
Washable and permanent fabric marker options.
Colouring and product care instructions.
Product availability.
Bundle purchases.
Missing or incorrect items.
Product-related concerns.

To help us assist you effectively, please provide your order number and a clear description of your question.

Our Commitment

At Snuggleit, we believe that great customer service should be just as comforting as the products we create.

We're committed to providing friendly, transparent and dependable support, ensuring every customer feels confident shopping with us.

From choosing your favourite blanket design to bringing it to life with colour, we want your Snuggleit experience to be enjoyable from beginning to end.